Following our migration from Linc-ed to Hero, there has been a change in how parents receive notifications when school communication is posted.
Parents now receive ONE form of notification when a community notice or learning post is published.
If you log into the Hero mobile app you will receive an in-app notification. If you log into Hero via a web browser you will receive an email notification.
If you have logged in on a phone and a tablet, you will get in-app notifications to both devices. If you log out of one device (e.g. your phone) you will continue to receive in-app notifications on the other device (e.g. your tablet). If you log out of both mobile devices you will receive an email notification.
If you have logged into the Hero mobile app previously but are currently logged out on all of your devices you will receive an email notification.
Please note, to receive in-app notifications, you need to “allow notifications” on your phone or tablet:
- Go to your settings
- Go to notifications
- Scroll down to the HERO app
- Allow notifications
In all cases, the notification will direct you to log into Hero to view the full post.
You are also able to see any unread notifications in the Bell icon, located at the top right of your Hero screen when logged in.
How to access notifications, student learning and progress and finance information in Hero
Go to https://app.linc-ed.com
Log in with your email registered with our school and password.
If you don’t know your password, click the FORGOT PASSWORD link
Click on the photo of your child on the left-hand menu
Alternatively, you can download the “HERO by LINC-ED” app. Click on the Hero Parent Portal and follow the similar login and pathways listed above.
If you have problems with access, please contact the school office firstname.lastname@example.org or phone 355 9555.